Apple Authorised Service Provider
For the past nine years, Digital Appeal has been servicing and supporting Apple products on the NSW Central Coast as the only Apple Authorised Service Provider between Sydney and Newcastle. With many years combined service experience, our highly skilled and experienced technicians thrive on solving problems and helping you to get more from your Apple computer.

We are proud to announce that we have recently signed an agreement with Apple which enables us to repair iPhones. No longer will the people of the Central Coast be forced to travel to Hornsby or Charlestown to get an iPhone repaired.

In the unlikely event that you are experiencing problems with your Apple computer, iPod, iPad, iPhone, or other Apple equipment, our service team can get you up and running quickly.

Services We Provide
  • In-house and on-site service for Apple products
  • Warranty repairs
  • Out of warranty repairs
  • Data Recovery
  • Software Installation
  • Consultation and advice
  • Insurance repairs
  • Networking
  • Server sales and support
FAQs
My iPod has a problem. What do I do?
An iPod should give you many years of listening pleasure but occasionally things do go wrong. To get your ipod working as quickly as possible, try the following 5 R's before bringing it in to see us.

  1. Reset your iPod.
  2. Retry with a different USB Port.
  3. Restart your computer.
  4. Reinstall iPod and iTunes software.
  5. Restore your iPod.
For more information, visit iPod Support.

For on-site or other enquiries, please contact us on (02) 4367 0838

Onsite Services
We come to you when it’s more convenient to have your Apple Computer Support delivered.
Home
Standard Rate: $121/hour
VIP Rate: $99/hour*
  • Software Repair and Configuration
  • Data Transfers
  • ADSL and Wireless Setup
  • Basic Mac Training
  • System Maintenance
  • Printer Install and Configuration
  • Airport and Time Capsule Install
Business
Standard Rate: $145/hour
VIP Rate: $121/hour*
  • Network Install and Configuration
  • Server deployment
  • Consulting service
  • Backup solutions
  • iPhone/Desktop/Laptop Integration
  • Scheduled Computer Maintenance
  • Workflow Efficiency Training
Travel Charges
Travel will be charged for all onsite work outside a 15km radius of the Erina store (15km Zone includes: Patonga, Kariong, Somersby, Palm Grove, Wyong and The Entrance).
  • 16km - 30km: $40
  • 31km - 50km: $70
  • 51km - 100km: $100

*The VIP Rate applies with the purchase of a new Mac from Digital Appeal. The first hour must be paid for during the Mac sale. This proof of payment will entitle the customer to concurrent hours at that VIP Rate, but ONLY on the initial onsite date. All future onsites will be charged at the Standard Rate.

Warranty
Apple provide international coverage for your Apple products. Apple covers parts and labour for hardware only. If your problem has been caused by a user error, physical damage, or as a result of a software issue, a service fee will apply. See Apple's warranty terms and conditions for your Apple product.
Apple warranty details.

Repair Status
Enter your Job Number, found on the top right-hand side of your booking receipt. Submit and we'll contact you.

Job Number


Additional Services
  • Onsite Home, Sydney: $132/hour
  • Onsite Business, Sydney: $143/hour
  • Not For Profit Flat Rate: $121/hour
  • Computer Pick ups and return service: $99 Plus Travel Charge.
  • Broadband Installation & Setup includes up to 1 Wireless: $99 Plus Travel Charge.
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